When I like a movie, I used to see it a lot of times! That’s why I usually remember the actors, main scenes and some dialogs. Surprisingly, that information could be useful to explain about software related staff.
For example, one of my favorites quotes, when I talk with “process guys” about software development process, came from Jurassic Park I (1993). Here’s the dialog:
Henry Wu: You’re implying that a group composed entirely of female animals will … breed?
Dr. Ian Malcolm: No, I’m, I’m simply saying that life, uh,… finds a way
So, when they want have full control over defining, over restricting or over documenting; I used to explain them that life finds a way. I mean, no matter how hard they work to define procedures and match all the cases, people will find a way to do what they want (work or work less; deliver quickly, solve problems, etc.).
It’s better to be flexible, use points of control and adapt constantly according to the context. Following an empiric process, could be a better approach.